Need help?
We’re here for you.

If you’re having trouble with our site or your VIU by HUB account, try our troubleshooting tips below or fill out the form to reach our Technical Support Team. Our licensed advisors are also just a call away.

Common issues:

  • Can't create an account?

    • Double-check that all required fields are entered correctly.
    • Try using a different email address or password.
    • Clear your browser’s cache and cookies, then try again.
  • Trouble getting a quote?

    • Confirm your details are entered correctly.
    • Clear your browser’s cache and cookies and retry.
    • You can also get a quote by phone with a licensed VIU by HUB Advisor: 1‑888‑881‑8045
  • Seeing an error message?

    • Follow any instructions shown in the error.
  • Postal Code error?

    • Ensure you’re entering your Canadian postal code correctly (e.g., M5X 1C7).
    • Check our availability by province and territory.
    • Clear your browser’s cache and cookies, then try again.

Need more help?

Looking to learn more?

Check out our FAQs or contact a member of the VIU by HUB team by calling 1‑888‑881‑8045.